About American Management Services

Helping Business Owners Succeed Since 1986

A “Results, Not Reports” Approach to Consulting

After graduating with an MBA from Harvard Business School, George Cloutier realized that countless small business owners have a tough time maintaining or growing their companies.

From day-to-day operations to accomplishing short and long term goals, George could tell that many owners struggled to run and manage their businesses successfully.

While there were other business consulting firms already in existence, he noticed they were more geared towards larger corporations.

In 1986, George founded American Management Services as a way to deliver the same high quality business consulting services enjoyed by larger corporations, to smaller, independently-owned organizations.

The company was originally started with $42,000 in capital and one employee.

That one employee was responsible for managing operations, networking, sales, conducting the on-site business analysis, and consulting with business owners…

George himself.

Unlike many consulting companies, George practiced what he preached in a true entrepreneurial fashion. From the ground up, he created a company culture that lived and breathed the words:

“Results, Not Reports.”

Today, American Management Services has over 100 seasoned executives who are dedicated to the immediate improvement of cash flow, profitability, and growth for our clients.

After 36 years and thousands of clients, our core values are still the same: Profits, success, and freedom.

How Does American Management Services Work With Owners?

For nearly 40 years, the business management professionals at American Management Services have specialized in pinpointing the key areas that need improvement in small- to medium-sized businesses, showing owners how to overcome whatever obstacles are in their way.

Based on our Pre-Determined Profits™ model, our clients are taught how to improve the performance of their organizations with a profits-first mentality, instead of the typical residual-profits budgeting approach.

Then, we help them develop and implement a formal plan tailored to their company’s individual needs.

As a result, our clients see improvements in their sales, profits, and overall effectiveness as an organization.

Whether you’re frustrated with your profit margins, concerned about irregular cash flow, or upset with your sales team’s performance, American Management Services can help.

We have over 100 seasoned executives who are committed to providing results, not reports for our clients in the following industries:

Executive Team

Decades of experience. One shared mission.

Louis Mosca

President & CEO

Louis (Lou) Mosca serves as President & CEO of American Management Services, where he has spent 27+ years doing one thing: helping independent business owners stop leaving money on the table.

With a background spanning public accounting, corporate leadership, and ownership of multiple small businesses, Lou brings the rare perspective of someone who has sat on both sides of the table; as an operator and as a trusted advisor.

Under his leadership, AMS has delivered over $1 billion in ROI across thousands of client interactions in 400+ industries, and Lou remains personally active with every owner the firm works with, because he believes accountability starts at the top.

A contributor to Forbes and 21 Hats, host of Straight Talk on YouTube, and a 20-year member of the U.S. Conference of Mayors Small Business Task Force — where he has presented to 125 mayors across the country — Lou is as committed to the broader small business community as he is to the individual owners he serves.

His philosophy is straightforward: proper systems and a plan for profit aren't optional. They're the foundation everything else is built on.

Connect with Lou on LinkedIn.

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Angela Soety

Senior Vice President

Angela (Angie) Soety serves as Senior Vice President & General Counsel at American Management Services, where she plays a central role in the leadership team dedicated to helping independent business owners build stronger, more profitable companies.

With a background that spans retail operations management, advertising, and law (including a Juris Doctor from Florida State University College of Law), Angie brings a rare combination of on-the-ground business experience and strategic precision to everything she does.

After more than a decade at AMSERV, she has been instrumental in building the organizational infrastructure that allows our consultants to deliver consistent, high-impact results for business owners across 400+ industries.

Her belief that clarity is a competitive advantage; in operations, in accountability, and in leadership. This belief reflects the same philosophy AMSERV brings to every client engagement.

Connect with Angie on LinkedIn.

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Josie Fattore

Internal Sales Manager

Josie Fattore serves as Inside Sales Manager at American Management Services, where she leads the team that is often the first conversation a business owner has with AMSERV.

With 9 years at the firm and a background that spans education, coaching, school administration, and business ownership, Josie brings genuine empathy and firsthand operator experience to every interaction.

She is a certified Predictive Index Analyst and a John C. Maxwell leadership program graduate who leads her team the same way AMSERV serves its clients; with accountability, directness, and a belief that every business owner deserves a real plan for profit.

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Joseph Balbo

Director of Business Survey™

Joseph Balbo serves as Director of Business Survey™ at American Management Services, where he has spent 15 years doing some of the most consequential work in the firm; walking into businesses facing real financial pressure and helping owners find a way forward.

With a background that includes owning and operating his own businesses and consulting across a wide range of industries, Joseph brings firsthand credibility to every engagement.

His clients span construction, manufacturing, distribution, and services, typically generating between $5M and $50M in revenue, and the results speak for themselves:

  • A $40M construction company turned a 4% loss into a 12% profit
  • A $60M transportation company improved profitability by 12% while successfully executing a generational ownership transition
  • A $6M plastics manufacturer on the verge of bankruptcy was stabilized and returned to double-digit profitability through financial controls, operational discipline, and full accountability systems.

Joseph's approach is direct, in-depth, and effective; he asks the questions most consultants avoid, has the conversations most owners aren't ready for, and stays focused on one outcome: leaving every business in better shape than he found it.

What motivates him most isn't the numbers — it's the families behind them.

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Louis Fattore

Director of Information Technology

Louis Fattore serves as Director of Information Technology at American Management Services, where he has spent 18 years translating the company's business goals into the technology infrastructure that powers them.

With more than 20 years of enterprise IT experience, including leadership roles supporting environments of up to 1,300 users across multiple departments, Louis brings a rare combination of deep technical expertise and operational discipline to everything he oversees.

His background spans network administration, CRM systems management, service level agreement development, change control governance, and large-scale IT project leadership across industries, including direct mail, commercial construction, property management, and data processing operations.

At AMSERV, he ensures that the systems, tools, and technology our consultants and staff depend on every day operate at the level the firm's clients deserve. A Microsoft Certified Systems Administrator with a Bachelor of Science in Applied Computer Science and CompTIA Network+ and A+ certifications, Louis understands that technology isn't the point — what it enables is.

His job is to make sure nothing technical ever stands between the AMS team and the work that matters.

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Michael Mascia

Accounting Manager

Michael Mascia serves as Accounting Manager at American Management Services, where he has spent 16 years ensuring the financial infrastructure of the firm operates with the same precision and discipline AMS brings to every client engagement.

With a background spanning healthcare finance, payroll, accounts payable, and general accounting — including five years as a Controller at a healthcare facility in New York — Michael brings deep institutional knowledge and a steady hand to every aspect of AMS's financial operations.

He oversees the full accounting function at AMS, including cash collections, accounts payable, payroll, employee expense reimbursement, and financial reporting for leadership.

A graduate of Iona University with a Bachelor of Business Administration in Accounting, Michael understands firsthand that strong financials aren't just a back-office function — they're the foundation a growing company depends on.

His 16 years of tenure reflect the same commitment to consistency and excellence that defines the AMS team.

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Lori Burcaw

CRM Administrator

Lori Burcaw serves as CRM Administrator and Administrative Supervisor at American Management Services, where she has spent over 11 years building and maintaining the internal systems that allow AMSERV consultants to deliver consistent, high-impact results for business owners across the country.

A Salesforce-certified implementer and experienced operations professional, Lori led the full migration of AMSERV's CRM platform — from system selection through company-wide training — ensuring the firm's client management infrastructure kept pace with its growth.

With a background spanning property management, financial services, and media, and advanced degrees from Louisiana State University and Tulane University, Lori brings exceptional organizational precision and institutional depth to everything she oversees. She is the steady operational hand behind a team that never stops moving.

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Rachael Sclater

Recruiting Manager

Promoted from Staff Administrator to Recruiting Manager in 2021, Rachael Sclater is the first connection most new team members make with the company, and she takes that responsibility seriously.

With over 8 years at AMSERV and a background in team leadership and customer operations management, Rachael brings a people-first approach to every conversation with a prospective hire, whether she's recruiting experienced business consultants, sales professionals, or corporate team members.

She is careful and intentional in her process, honest about what a career at AMSERV requires, and genuinely invested in matching the right people with the right opportunities.

Rachael believes that the strength of AMS's work in the field starts with the strength of the people behind it, and she's committed to finding, attracting, and welcoming the talent that makes that possible.

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Recent Press Releases

Robert Bagley III, Director of Field Services for Partner America
American Management Services Appoints Robert Bagley III as Director of Field Services for Partner America Program
April 1, 2026
AMSERV Joins the African American Chamber of Commerce of New Jersey’s President’s Club
October 31, 2025
American Management Services Reinforces Small Business Commitment at USCM 93rd Annual Meeting in Tampa
June 28, 2025
American Management Services Highlights Small Business Challenges and Solutions at U.S. Conference of Mayors’ Winter Meeting
January 19, 2024

Helping Independent Owners Succeed

We Serve Businesses from $3MM to $500MM in Revenue

Are you ready to take your business to the next level? American Management Services can help you boost your sales, increase your profits, and optimize your cash flow. Don’t let your business stay stagnant – book a call today and discover how we can help you achieve your goals. 

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