Consulting Services That Helped Freeway Ford

Thomas Dolan’s Experience Working With American Management Services:

The survey and management consulting project conducted by your team at American Management Services has postured our company for a bright future. Your consultants, Jim Linkenauger and Paul Dickinson, helped us plan and implement the installation of initiatives that we expect to return in excess of $1,700,000 over the next three years. This far exceeds the cost of the project.

Historically, Freeway Ford has been plagued by poor labor productivity in the service department. This problem has had an enormously unfavorable impact on our profitability. During the project, we implemented labor management procedures, targeting an incentive plan that has allowed us to reverse that trend and achieve much-improved productivity and gross profit in our service department.

Likewise, we implemented improvements to our parts department profitability by focusing on pricing, productivity and goal setting while initiating an integrated incentive plan that creates a win-win situation.

We restructured our organization to streamline and improve response to departmental authority. We also established accountability and reporting systems to better monitor performance.

Your consultants, Jim Linkenauger and Paul Dickinson, handled themselves very professionally, and they were able to find solutions to many difficult situations and problems uncovered during the project.

I would be glad to recommend your consulting team of Jim Linkenauger and Paul Dickinson and American Management Services to any prospective clients.

Sincerely,